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OK Tire Brantford

28 Dalhousie Street,
Brantford,ON, N3T 2H7

(519) 759-2912

OK Tire Burlington

545 Plains Road East,
Burlington,ON, L7T 2E4

(905) 333-9990

OK Tire Mount Elgin

324332 Mount Elgin Road,
Mount Elgin,ON, N0J 1N0

(519) 425-0682

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Return Policy & Warranty

It’s Going to be OK!

If you have an issue with your order, please call us at 1-877-7OKTire (1-877-765-8473) or use our online contact form – our eCare team will gladly assist you.

Upon receiving your order, if you notice any damage to your item(s), please contact us at 1-877-7OKTire (1-877-765-8473) – all damaged items must be reported upon receipt.

An eCare team member will be available to assist you:

Warranty

Tires and Wheels are covered by the manufacturer’s warranty, extended to the purchaser; our team is here to assist you in obtaining fulfillment of this warranty. Should you require help, please call us at 1-877-7OKTire (1-877-765-8473) or use our online contact form.

Warranty cannot be transferred.

Also, as tire and rim damage are often sudden and unpredictable, we’re here to help!

Contact or visit your local store to ask about our Tire Protection plan, and to find out how you can get coverage to repair or replace a flat tire and/or damaged rim due to road hazards such as potholes, nails, glass and debris.

Order Cancellation

Orders can be cancelled only until products have been picked in our fulfillment center – order cancellation will not be possible after the goods have been picked for shipping. If you do not wish to keep the product, a return will have to be processed once the order has been delivered. To inquire about cancelling your order, please call us at 1-877-7OKTire (1-877-765-8473).

Return for Refund or Exchange

If you need to return or exchange an item, please use our online contact form, or call our eCare team at 1-877-7OKTire (1-877-765-8473).

Unused products can be returned or exchanged within 30 days of the original purchase date and are subject to inspection by OkTire. Online returns are not accepted in store locations.

Please note that the only product eligible for returns are:

  • Unused product
  • Products that have not been driven on &/or mounted
  • Not damaged
  • In original packaging

If your product is eligible for a return, you will be provided with a return authorization number and instructions on how to package & return the product – the products will be shipped back to our fulfillment center. Please ensure to review the return list to avoid delays in processing.

Returns will be inspected once they are back in our fulfillment center – to be eligible for refund, your items must meet the criteria abovementioned.

If returned products don’t meet one or more of the listed criteria, you will be notified, and products will be shipped back to you by our preferred carrier. Shipping costs to return products will be deducted from the amount being refunded, except for damaged products and/or wrong products shipped – in those cases no shipping costs will be deducted.

Refunds will be processed using the same method of payment that was used for purchasing. Please note that a window of 10-15 business days will be required to process the credit.

Please note:

  • Orders are charged all shipping costs both ways on refused shipments.
  • Order cancellation is not possible after the goods have been picked for shipping.
  • Additional fees may apply:
    • 15% restocking fee will be deducted from credit on returned orders
    • Additional information will be provided when requesting your return.